Refund Policy

1. Overview

At Yallah AI, we want you to be satisfied with your subscription. This Refund Policy outlines when and how you can request a refund. Payments are processed securely through Paddle, our authorized merchant of record.

2. 7-Day Money-Back Guarantee

If you are not satisfied with your paid subscription (Pro or Premium), you may request a full refund within 7 days of your initial purchase. This applies to first-time subscribers only — it is based on your account's creation date, not on each individual renewal.

To request a refund within this window, go to Settings → Subscription → Cancel Plan in the app. If you're still within the 7-day period, you'll be offered a choice between:

• Cancel & refund — your subscription ends immediately and the full amount you were charged is refunded to your original payment method (monthly: $9.99 for Pro, $19.99 for Premium; yearly: $99.90 for Pro, $199.90 for Premium)
• Cancel without a refund — you keep your paid features until the end of the current billing period, and your account then reverts to the Free plan

You can also reach us at support@yallahai.app with the subject line "Refund Request" if you're unable to use the in-app option.

3. Subscription Cancellation

You may cancel your subscription at any time from Settings → Subscription in your account. What happens next depends on whether you're within your first 7 days:

• Within 7 days of your first purchase: you can choose an immediate refund (see Section 2) or keep access until the end of the billing period with no refund
• After 7 days: your subscription remains active until the end of the current billing period, you will not be charged again, and no refund is issued for the remaining/unused time

In both cases, your account automatically reverts to the Free plan once the paid period ends — unless you re-activate beforehand from the same Settings page.

4. Plan Downgrades

If you are on the Premium plan, you may downgrade to Pro at any time from Settings → Subscription → Downgrade to Pro. Downgrades work differently from cancellations:

• The switch to Pro takes effect on your next billing date — you keep all Premium features until then
• No refund is issued for downgrades, including within the 7-day money-back window — the 7-day guarantee applies only to cancellations of your full subscription, not to moving to a lower-priced plan
• You can cancel a scheduled downgrade at any time before it takes effect by choosing "Re-activate" in Settings

5. Renewal Refunds

For monthly or yearly renewals (charges after your initial 7-day window has passed), we do not offer refunds unless the charge was made in error. If you believe you were charged incorrectly, contact us within 14 days of the charge and we will investigate.

6. Exceptions

Refunds may be granted outside the standard policy in the following circumstances:

• A technical error on our part prevented you from accessing the Service
• You were charged an incorrect amount due to a billing error
• Duplicate charges occurred for the same billing period

We reserve the right to decline refund requests that appear fraudulent or abusive (e.g., repeated subscription and refund cycles).

7. How Refunds Are Processed

Approved refunds — whether requested in-app within the 7-day window or approved by our support team — are processed through Paddle and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer. Refunds are issued in the original currency of the transaction.

7a. After a Refund — Data & Plan Status

When a refund is issued and your subscription ends immediately:

• Your account is immediately downgraded to the Free plan
• If you have more data than the Free plan allows (more than 8 tasks, 2 goals, or 8 budget entries), excess items are moved to your Recycle Bin and marked as locked — they are preserved but not accessible without upgrading
• Locked items appear in your Recycle Bin and can be restored by re-subscribing to a paid plan
• You may re-subscribe to a paid plan at any time after a refund

8. Free Plan

The Free plan is available at no cost and is not subject to any charges or refunds. If you have never subscribed to a paid plan, this policy does not apply to you.

9. How to Request a Refund

The fastest way to request a refund is in-app: open Settings → Subscription → Cancel Plan. If you're within your first 7 days, you'll see a "Cancel & refund" option that processes the refund and ends your subscription immediately — no waiting required.

If you're outside that window and believe you qualify for one of the exceptions in Section 6, please email us at support@yallahai.app with:

• Your account email address
• The date of the charge
• The reason for your refund request

We aim to respond to all refund requests within 2 business days.

10. Contact

If you have any questions about this Refund Policy, please contact us at support@yallahai.app.